Category: Clients/Resumes

Responsibilities

Managed operations for guest satisfaction and profitabilty.

Impact Made

• Consistently led occupancy index within competitive set.
• Raised guest satisfactions scores 10 points.

Responsibilities

Responsible for key drivers inlcuding short and long range strategic planning, qualityguest service, guest and associate satisfaction, profitablity, product qualty and band standards.

Impact Made

• Exceed yearly revenue budget in ten months.
• Restructed and directed sales efforts resulting in a 21% increase in group room nights and overall increase in ADR of $13.04

Responsibilities & Impact Made

• Increased revenues by 7%.
• Negotiated cooperative advertising contracts that resulted in 29% increase in specific market segment.
• Launched public relation’s campaign that resulted in eleven million PR mentions.
• Restructured sales and marketing field personnel resulting in 13.28% savings in labor expense.

Responsibilities

Collect and analyze city, county, state and industry data to determine the optimum size of facility space and provide sales projection.

Impact Made

• Information coming soon…

Responsibilities

Operations of 21 properties

Impact Made

• In 1998, my managed hotels achieved the highest RevPAR growth while exceeding GOP targets of all regions.
• Created and implemented Super User program in 6 countries for improving the central reservation system delivery and revenue management.
• Oversaw the sales and marketing internet strategy for the Radisson SAS brand, 1997.
• Created 1998 system-wide, property-level, sales incentive plans.

Responsibilities

Responsible for the revenue maximization of over 100 hotels totaling well over $600 mil.

Impact Made

• Focused on developing new and existing distribution channels, via Global Distribution Systems, electronic & on-line booking vehicles, Radisson Web Site and new E-commerce opportunities.
• Improved forecasting accuracy by 21% and reduced Usable Denied Revenue by 20%.
• Responsible for Revenue Management implementation and training, both electronic and manual.
• Developed and implemented company pricing and business mix strategies throughout Europe and the Radisson SAS brand.
• Established Regional Revenue Managers with regional responsibility & reporting network and provided clear incentive targets.

Responsibilities

Responsible for the revenue maximization of hotels throughout Canada, South America, and the Caribbean

Impact Made

• Focused on improving a strong common platform & developing sales strategies, while recognizing unique cultural differences.
• Improved relationships with Regional VP’s of Operations, while increasing the cross selling in a diverse sales operation.
• Responsible for the improvement of industry wide relationships with suppliers and customers, to continually improve on a disproportionate amount of market share.
• Developed and implemented company pricing and business mix strategies throughout the 3 geographic regions.
• Improved the efficiency of regional responsibilities, reporting networks, and providing clear incentive targets.

Responsibilities

Responsible for Sales and Revenue Management of the lodging division of Intrawest

Impact Made

• Responsible for $526 mil in revenue and $130 mil in EBITDA, or a 20% growth in total revenue. Strengthened strategic sales partnerships, and drove resort sales activity by setting strategic sales targets.
• Out-performed the standard industry benchmark, Revenue Per Available Room (RevPAR), with growth of 6% during the post 9-11, SARS and Iraq war period. This was accomplished while Intrawest’s supply grew by 20%.
• Rewrote and personally delivered the Intrawest branded sales school. Trained the majority of sales staff brand wide, improved attendee evaluation by 41% from previous program. Tracked sales staff effectiveness, versus non-trained sales staff, for an average sales improvement of 27% per sales person.
• Revamped national sales force, reducing cost of sales by 64% and increasing revenues by 164%. Developed branded sales approach.
• Developed sales key account program, and introduced brand wide private label websites for key accounts.
• Introduced automated web based revenue management, standardized forecasting across the brand, improved GDS/Lexington connectivity contributions by 26%, introduced high demand incentive program, conducted ongoing Webex revenue management training for both Directors of Revenue Management and Resort Chiefs, improved Call Center call quality score by 19%, introduced both Sales and Revenue Management audits.
• Created new resort sales planning template and introduced annual sales plan reviews.
• Introduced sales recognition awards, introduced monthly sales tracking reporting, improved resort sales staff effectiveness by 28% (via sales progress report), introduced regional sales meetings, created branded cross selling in-room collateral, created E-mail campaigns for meeting planners and TAs, started online meeting planning RFP and website.

Responsibilities & Impact Made

• Retained to create a Condo-Rental Management brand strategy to include development, operations, sales, revenue management, loyalty, and owners program.
• Standardized Homeowner Contracts and Homeowner Association Contracts.
• Created a new concept for an Owners Club for loyalty, retention and new development.
• Created 5 year business pro forma.
• Focused on accounting and PMS alignment.
• Created a new business development presentation.

Responsibilities

Responsible for over $60 million in gross lodging sales. Managed high-level team that included Regional Director of Planning and Finance, Regional Director Sales & Marketing, RD Revenue Management, RD Human Resources, 7 GM’s and two Real Estate Companies.

Impact Made

• Improved territory EBITDA by 180%, $1.1 million to over $3.1 million in one year.
• Via restructuring sales and marketing, improved efficiency of sales cost by 200k.
• Improved forecasting of Revenue and EBITDA from swings upto 20%, down to an average of 5%.
• Turned around one resort from loss of 1.5 million in EBITDA to a profit of 100k in one year.
• Responsible for the resort with the highest service scores in the company